The depth of experience and knowledge our leadership team brings to our clients is unrivaled. Many VCI consultants have published influential papers and are considered thought leaders in their respective industries.


Our work and opinions are featured regularly in widely circulated periodicals. Recent publications include:

Sung Pak and Ben Yoder, “Psst. Your Customer Knows Something You Don’t,”
Medical Devices and Diagnostics Industry, May 2010.

Copies available upon request.


Our consultants are frequent keynote speakers at major conferences. Notable conferences include:

“IT Portfolio Management: Best Practices and Pitfalls,” University of California Irvine, Executive MBA Seminar.

“Enhanced Service Delivery Through VOC,” 9th Annual Conference on Voice of the Customer, San Diego, CA

“Taking Six Sigma to the Next Level,” Enhanced Six Sigma for Services and Transactions Conference, Philadelphia, PA

“Applying Design for Six Sigma (DFSS) to Service and Transactional Environments,” 2nd Annual Global Six Sigma Summit, Las Vegas, NV

“Key Metrics for Monitoring Innovation and Pipeline Performance,” 8th Annual Conference on Product Development and R&D Metrics, Chicago, IL

“Six Sigma in Services,” Product Development and Management Association Meeting, Atlanta, GA

“Robust Process Design Using Design for Six Sigma (DFSS),” Product Development and Management Association Conference, Los Angeles, CA

Copies available upon request.

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For copies of the articles or presentations please use the form below or call us at 714.932.3073.



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